Pole Passion / RPole Fitness are committed to protecting your privacy and will only use the information that we collect about you lawfully and strictly in accordance with the General Data Protection Regulations 2016. This policy details how we manage the personal information provided to us by you in connection with our provision of services.
Data protection law states that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way.
Collected only for valid services and/or products requested by you and not used in any way that is incompatible with those purposes.
Relevant to the services and/or products requested and limited only to those.
Accurate and kept up to date.
Kept only as long as necessary for the purposes relating to the service and/or products requested.
We reserve the right to change and amend this privacy notice from time to time to take into consideration new technology, changes to our operations and practices and any changes to EU or UK laws and regulations.
All personal information you give us via website contact form, email, text, telephone conversations and face to face, is kept securely and used only to help us answer your enquiry and provide information about our service and carry out the service. We will only contact you in response to your original enquiry.
What information do we collect?
We collect and process personal data about you when you interact with us and our services and when you purchase goods and services from us. The personal data we process includes:
contact telephone number
address and postcode
any other information you provide relevant to your personal requirements offered voluntarily or PARQ health questionnaire.
information related to the browser or device you use to access our website
internet browser and operating system;
We do not share personal data without prior permission.
When you place an order, we may ask you for certain information and you may submit personal data to our website which will include your name, phone number, postal address, email address, contact and bank/credit card details. This information will be shared with our courier company
Bank and credit card information is handled by our merchant account providers and not made available, or stored by us. Payments made over the phone requires credit card information to be entered directly into our merchant terminal which is a secure facility and all information is handled by our merchant account providers and bank no credit card information is stored by us or made available after processing.
Our web pages may contain data analysis tools which allow us to track and to count the number of users that have visited our webpage. The information collected does not constitute your personal information and remains completely anonymous. n collected will no longer constitute personal information. However, where your personal information is not in an anonymised form, it is in our legitimate interest to continually evaluate that personal information to ensure that the products and services we provide are relevant to the market.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using “cookies” which would be stored on your browser. You can usually modify your browser to prevent this happening.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, encryption and managerial procedures to safeguard and secure the information we collect.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You have the right to request a copy of the information we hold about you without charge, or for your information to be erased at any time. If you would like a copy of the information held on you please write to us at: PO Box 1054, Crawley, West Sussex RH10 7BA United Kingdom.
We will only send information to the person whose data we hold and you must be prepared to prove you are the owner before we comply with the request. Please note that medical information and class attendance must be stored for 7 years and shop items requiring a guarantee or service history must also be held.
We will not sell, distribute or lease your personal information to third parties unless required to complete shop orders or are required by law to do so. If you need more information, please contact: rpole @passion-fitness.com
This policy is effective from 24/5/2018.