Prices - quoted are in GBP£ Payments made through the shop are via PayPal and you can use your credit / debit card without the need for a PayPal account. PayPal will manage foreign money transaction if you’re paying in a different currency.
Shipping outside the UK may be subject to your Country Customs Service who examine all your imported goods and may charge additional charges. These charges are not included by us and are your responsibility to pay. The carrier will liaise with you directly but in our experience, they usually only charge a customs clearance fee. These are fees charged by the carrier for processing the imported goods and filling in the required paperwork.
Our understanding is these fees vary between approximately $10 and $20 per package for USA as an example. The fee depends on a number of factors. Each shipping company uses different criteria to determine their rates. The fee usually includes the costs related to customs clearance (filling in the forms, registering the package, etc.) and also extra costs such as storage costs and other administrative fees. We cannot give you a final cost for this but can confirm a recent order value of £1,145 to California resulted in a customs clearance fee of $70
We always verify account information and shipping address before shipping. We will only ship to the same
address as registered with your credit card or PayPal unless you have purchased from us before or pay by Bank Transfer.
RPole Strada: UK Mainland £30.00, EU £60.00, USA, Australia £200.00
RPole Studio Fit: UK Mainland £50.00, EU £90.00, USA, Australia £350.00
Missing Parts / Damage
Please advise us of any problems with missing or damaged parts within 5 days. Carrier damage must be taken up immediately with the carrier. We regret that we may be unable to process your claim beyond this time but will always do our best to help and support you.